Development and Gift Specialist

About the role

Independently process gifts daily for the Hoover Institution, produce daily and weekly gift reports, and interface with University Development Services to ensure gift records are aligned between the Hoover Institution and Office of Development. Oversee the donor welcome process for new Hoover Council supporters and provide administrative support for the development events program. Manage inventory for development events and donor welcome packets.

Responsibilities

• Data Processing & Gift Management
  • Independently process complex and high-profile gifts.
  • Manage and process high volume of biographical data, including analyzing and monitoring entries for accuracy and completeness to maintain data integrity and hygiene.
  • Review all daily gift receipts, acknowledgements, and tribute letters sent to donors.
  • Coordinate with development officers on large or complex gifts.
  • Utilize multiple gift processing systems for high-profile activities.
  • Determine gift allocation and reach out to officers for confirmation.
  • Process credit card transactions and follow up on failed transactions.
• Systems & Process Improvement
  • Develop and maintain expertise in database systems and assist with new data features/patterns.
  • Analyze database information and identify process improvements.
  • Recommend new processes and systems for testing.
  • Document SOPs.
• Compliance & Audit
  • Ensure compliance through systematic internal database audits.
  • Coordinate resolution of multi-area compliance issues.
  • Test and recommend workflow improvements within parameters.
• Staff Development & Leadership
  • Train junior staff on systems and processes.
  • Provide business support to development officers and finance.
  • Propose new processes, improvements, and systems to improve data collection and inconsistencies.
• External Relations & Communication
  • Provide customer and business support to development officers and finance.
  • Coordinate with development officers on complex gifts and/or data projects.

Requirements

• Bachelor’s degree and 3 years of relevant experience OR equivalent combination of education and experience.

Skills

• Technical: Intermediate gift systems expertise; troubleshoots multi-system issues; working knowledge of IRS regulations. Advanced ability in MS Office Suite and applications.
• Communication: Advanced correspondence and documentation; confident presentations; trusted partner to development officers.
• Problem-Solving: Investigates complex problems and recommends solutions; independent and sound judgment on transactions. Conducts research and interprets information.
• Management: Small project leadership; emerging leader; peer mentoring and training.
• Specialized: Intermediate financial skills; risk identification and control implementation; solid development operations foundation.