Developer Experience Lead
About the role
Lead is a banking infrastructure platform that enables fintechs to offer compliant, programmable financial services. We are seeking a Developer Experience Lead to own the documentation and communications surfaces for our platform.
Responsibilities
Own the strategy, roadmap, and day-to-day management of developer documentation.
Treat documentation as a product by continuously improving usability, discoverability, information architecture, and developer workflows.
Create and maintain documentation standards, style guides, and editorial processes, including stewardship of the API Style Guide.
Measure documentation effectiveness using search analytics, user feedback, and adoption metrics, and close the loop on what you learn.
Collaborate with Product and Engineering early in feature development so documentation ships alongside releases, not after.
Own the partner-facing communication surface for planned platform change: feature rollouts, deprecations, and breaking changes.
Steward the Changelog and Upcoming Changes page as the single source of truth for what's changing and when, keeping timelines current as they firm up.
Ensure every partner communication answers, in order: what changed, why it matters to the partner, what they need to do, and where to learn more.
Partner with engineers and product managers to translate complex technical concepts into clear, developer-friendly content.
Create onboarding guides, implementation playbooks, architecture diagrams, sample applications, and migration guides that help developers succeed faster.
Support Product Marketing with technical thought leadership and educational content, and identify opportunities for guides, videos, and developer showcases.
Leverage AI to improve documentation creation, maintenance, quality assurance, and content operations.
Define the standards, processes, and operating rhythms that let a small team eventually support this surface without fragmenting quality or voice.
Qualifications
6+ years across developer experience, developer education, technical writing, developer-facing product marketing, or related disciplines.
Exceptional written communication with an obsession for clarity and usability, and the judgment to write calmly and precisely about change that affects partners in production.
Able to read an API specification and reason about an object model — you understand the systems you're documenting, not just how to phrase them.
Experience working closely with engineering teams and technical, API-first products.
Strong product instincts and genuine empathy for developers.
Experience with documentation platforms such as Mintlify, ReadMe, GitBook, or Docusaurus, and comfort with docs-as-code workflows and GitHub.
Comfortable using AI tools to improve documentation and content workflows.
Track record of setting standards and operating independently — evidence you can own a surface end to end.
Bonus
Built documentation as a product and measured its quality through analytics.
Owned developer or partner communications for platform change.
Designed developer onboarding experiences or created reference architectures.
Written SDK documentation or worked on API-first platforms.
Worked in fintech, payments, or another regulated, high-trust domain.
Success in this role looks like
Developers integrate faster, with fewer support requests.
Documentation becomes a competitive differentiator for Lead.
Partners always know what's changing before it ships, and trust the Upcoming Changes page as part of their workflow.
Product launches and breaking changes ship with complete, consistent, high-quality documentation and communication.
Engineering and Product treat documentation and partner communication as an integral part of the development lifecycle.
What we offer
Competitive compensation based on experience, geographic location, and role.
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRAPaid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.