Developer Advocate - Service Management

About the role

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, you will work with practitioners and leaders across the industry to broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response, and service management.

Responsibilities

• Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
• Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability, and Security (e.g., building demos, public speaking, blogging, documentation, webinars, open source, research reports, and more)
• Partner with product engineering teams to build compelling demos and coach internal engineering teams on effective communication and presentation
• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
• Contribute to the product through feedback (bugs or product enhancement suggestions), documentation, or code

Requirements

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• Strong understanding of core service-management practices (incident response, on-call, post-incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar, and know how to navigate operational challenges of different-sized organizations
• Passionate about helping teams fix organizational challenges, not just technical ones, and where they intersect, and have shared your knowledge broadly
• Approximately 2+ years of experience in storytelling and creating compelling content (e.g., written content, speaking at conferences like SREcon, DevOpsDays, or SREday, leading workshops, live streaming or recording videos, contributing to open source, and participating in community events)
• Publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• Comfortable with at least one scripting and programming language (e.g., Node.js, Python, Go, bash) and familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• Enjoy self-driven exploration and education on new technologies and languages

Bonus points

• Hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• Already an active member of SRE, DevOps, or incident-response communities

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.