Detection & Investigation Analyst Lead: Inbound Zelle - Sunday - Thursday 8:30 - 5:00 pm

About the role

The Detection & Investigation Analyst Lead within PNC's FDO Zelle Fraud organization supports the Inbound Zelle Team. The role is based in various locations including Birmingham, AL, Strongsville, OH, Louisville, KY, and Denver, CO.

Responsibilities

• Analyzes cases generated from the enterprise fraud detection systems and the network in the Customer Relationship Portal.
• Talks with customers whose transactions are suspicious of potential fraud.
• Reports suspected fraud as requested.
• Performs early detection of suspicious activity and controls and prevents losses.
• Led the work of and/or trains detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
• Recommends disposition, identifies gaps and control enhancements, and follows defined research procedures to identify and resolve issues.
• Identifies trends and escalates as appropriate.
• Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Preferred skills include Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, and Risk Mitigation Strategies.
• Competencies include Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures.
• Work experience includes roles requiring a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• Education requires a Bachelors degree.
• No required certifications or licenses.

Pay

Base Salary: $41,250.00 – $75,625.00

Salaries may vary based on geographic location, market data, and individual skills, experience, and education.

Benefits

PNC offers a comprehensive range of benefits to meet your needs now and in the future. Depending on your eligibility, options include:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• A robust wellness program with financial incentives
• Paid time off, including maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, between 15 to 25 vacation days, and years of service.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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For California residents, refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.