Inbound Sales Consultant - Overnight Schedule

About the role

Join a fully remote sales team dedicated to creating exceptional travel experiences for customers around the world. This role focuses on helping guests discover and book premium travel experiences through personalized consultations and expert recommendations.

Responsibilities

• Manage inbound customer inquiries, understand traveler preferences, and guide clients toward the best options for their needs.
• Handle inbound sales calls from prospective customers, identify their travel preferences, and recommend tailored solutions.
• Provide personalized guidance by explaining available itineraries, experiences, amenities, and pricing options.
• Build strong relationships with customers to encourage loyalty, repeat business, and long-term engagement.
• Conduct outbound follow-up calls, address objections, and successfully close sales opportunities.
• Achieve and exceed individual sales targets, revenue goals, and key performance indicators.
• Maintain accurate customer records, document interactions, and manage follow-up activities.
• Deliver a high level of professionalism and customer care while representing a premium travel experience.
• Work effectively within a structured remote environment while maintaining schedule adherence and productivity standards.
• Remain open to coaching, feedback, and continuous improvement to enhance sales performance.
• Maintain high ethical standards and provide transparent recommendations to customers.

Requirements

• The ideal candidate is an experienced sales professional with a proven ability to close deals, manage customer relationships, and succeed in a performance-driven environment.
• Strong communication skills, self-motivation, and comfort working remotely are essential.
• 5+ years of experience in sales, account management, telephone sales, or a similar customer-facing role.
• Demonstrated success achieving and exceeding sales targets and revenue-based KPIs.
• Strong experience conducting sales conversations over the phone and closing opportunities effectively.
• Proven ability to build relationships with premium or high-value customers.
• Excellent verbal communication, negotiation, and interpersonal skills.
• Ability to understand customer needs and provide consultative recommendations.
• Strong organizational skills with the ability to manage multiple customer interactions and follow-ups.
• Comfortable working overnight schedules, including weekends and holidays when required.
• Ability to work independently while maintaining productivity in a fully remote environment.
• Proficiency with standard computer applications, including Microsoft Word, Teams, Outlook, and similar tools.
• Ability to provide a distraction-free home workspace with the required equipment setup.
• Reliable high-speed wired internet connection with sufficient upload and download capacity.
• Experience in travel, hospitality, luxury services, or related industries is a plus.

Benefits

Competitive compensation package with base pay and commission opportunities. Average annual earning potential around $90,000, with higher earning potential based on performance. Eligibility for annual discretionary bonus opportunities. Fully remote work environment across the United States. Paid training with hourly compensation and guaranteed commission during training. 401(k) retirement plan with company matching contributions. Employee stock purchase program. Comprehensive medical, dental, vision, life, and disability insurance options. Paid vacation time, sick leave accrual, and paid holidays. Opportunities for discounted or complimentary travel experiences. Gym membership support and wellness-related benefits. Employee discounts on entertainment, travel, and lifestyle services. Supportive workplace culture recognized through employee satisfaction programs.