Destination Specialist
About the Role
The Destination Specialist role operates within Philippine travel/DMC operations, encompassing leisure, ticketing, tours, hotels, transfers, groups, and MICE. This position focuses on destination-specific expertise, applied to travel planning and service. The role ensures that decisions reflect the actual operating environment, maintaining a clear separation between confirmed facts, pending dependencies, and exceptions.
Responsibilities
- Coordinate destination-focused specialist tasks with supplier coordination, ensuring visibility of source, owner, status, and next action.
- Review and track documentation for destination-focused specialist tasks, maintaining visibility of source, owner, status, and next action.
- Document reservation systems with deadline management, ensuring visibility of source, owner, status, and next action.
- Maintain documentation and reporting for destination-focused specialist tasks, ensuring visibility of source, owner, status, and next action.
- Reconcile quality control with workflow management, ensuring visibility of source, owner, status, and next action.
Qualifications
The role requires a strong understanding of destination-focused specialist work within the context of Philippine travel/DMC operations. Completed work must be traceable, unresolved items should have clear owners, and repeated errors must be identified before causing downstream rework.
Skills
- Confidently apply Shroff Travel Workflow Context and Travel Planning in destination-focused specialist tasks.
- Maintain data accuracy while managing evidence and deadlines.
- Document process compliance and issue escalation decisions with clear reasoning.
- Exercise judgment in follow-up, especially when relying on external confirmations.
Pay
Base salary: $42,000-$65,000 per year.
Position Details
- Full-time, associate level.
- 100% remote within the United States.
Remote completion of destination-focused specialist tasks is achieved when reservation systems, deadline management, and source verification ensure the work is secure, traceable, and ready for the next authorized teammate.