Destination Services Product Analyst

About the role

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Analyst, Destination Services Product to fill this role, which is based in our Doral office.

Responsibilities

• Inventory Management and Optimization: Build, manage, audit, and negotiate tour inventory, including initial allotment builds and waitlist management. Identify distressed inventory due to waitlists or underperformance and recommend content, cancellation, or retail adjustments that support volume.
• Database Management, Planning & Operational Administration: Maintain Shorex Repository content, tour and operator information, compliance requirement items, and related systems/data entry to support accurate operational planning and administration.
• Itinerary Change Management: Promptly action new, changed, or cancelled calls by negotiating with vendors, adjusting inventory, and coordinating timely updates for the applicable region of responsibility.
• Customer Service and Stakeholder Communication: Act as a call center point of contact for tour and port information requirements and partner with guest service, call center, shipboard, vendor, and internal teams to amend bookings and communicate accurate product updates.
• Compliance & Quality Assurance: Audit tour inventory, operator information, and compliance requirement items to support accurate communications, product quality, and timely resolution of issues.
• Performs other duties as assigned.

Requirements

• 3-5 years of experience in a corporate or shipboard environment.
• Experience or working knowledge of travel or cruise industry operations preferred.
• Experience with inventory management, data entry, systems administration, vendor coordination, guest service/call center support, and cross-functional communication preferred.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Schedule

This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday). Beginning in 2028, this position will remain on the same Monday – Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.