Destination Sales Executive

About the role

Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Responsibilities

• Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
• Partners with the Sales Office to book group events within the group booking parameters
• Up-sells products and services, with the ability to bring the sale to closure
• Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
• Affirms the need for reallocation of function space as needed
• Handles event planning aspects prior to the business turning over for business booked in advance (e.g., > 3 years out)
• Coordinates and plans all Familiarization Tours (FAM) and in-market customer events
• Provides accurate, complete and effective turnover to Event Management
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
• Captures all important customer data from account/selling manager in order to plan appropriately (e.g., customers goals, specific needs, key account info, etc.)
• Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting
• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit
• Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell
• Grows business of existing accounts by soliciting them for future open years while onsite
• Tracks bookings and leads generated from site visits
• Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards
• Maintains a focus on the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
• Verifies that the business is turned over properly and in a timely fashion for quality service delivery
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience

Qualifications

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area
• Large group sales experience preferred

Skills

• Collaborates with off-property sales channels to verify that the property needs are being achieved and the sales efforts are complementary, not duplicative
• Works with community-based organizations to position property for group/catering sales opportunities
• Builds and strengthens relationships with existing and new customers to enable future bookings
• Attends and facilitates pre-planning visits to establish consistent customer communication
• Greets site clients and escorts overnight guests to their rooms
• Entertains customers by showing them the property and key locations surrounding the property
• Provides after-hours entertaining for customers
• Coordinates and delivers amenities and welcome notes to guest rooms
• Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics)
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott

Benefits

Commensurate with experience

Pay

$41.35-$55.29 per hour

Schedule

Full Time

Located Remotely?

N