Destination Sales Executive

About the role

Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office, as well as achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Responsibilities

• Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
• Promotes and sells all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
• Engages in proactive selling of all of facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests as well as group planners
• Handles event planning aspects prior to the business turning over for business booked in advance (e.g., > 3 years out)
• Coordinates and plans all Familiarization Tours (FAM) t and in-market customer events
• Provides accurate, complete and effective turnover to Event Management
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
• Coordinates and executes all site inspections/visits at the property for out-of-market and non-deployed accounts (includes site visits for Remote Senior Sales Executives and out-of-market Senior Account Executives)
• Coordinates site visits and partners when appropriate for in-market sales managers (e.g., Account Executives and Senior Account Executives)
• Partners with account/selling manager to develop creative aspects of site visit
• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
• Develops site standards and pricing guidelines in order to control Department 47 expenses and allow for accurate projecting
• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit
• Understands the overall market (e.g., competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell
• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
• Grows business of existing accounts by soliciting them for future open years while onsite
• Tracks bookings and leads generated from site visits
• Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards
• Maintains a high level of customer service to drive customer satisfaction and loyalty by assisting the customer and establishing their satisfaction before and during their program/event
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event

Qualifications

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area
• Large group sales experience preferred

Skills

• Collaborative skills
• Customer service skills
• Communication skills
• Problem-solving skills
• Organizational skills
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefits package including health insurance, retirement plans, paid time off, and more

Pay

$45.19 - $61.06 per hour

Schedule

Full Time