Desktop Technician T5

Location: Newtown Square, PA (in-office 3 days per week; schedule to be finalized during interviews)
Duration: 2,088 hours
Rate: $35/hr on C2C/1099 basis
Must be a U.S. citizen

About the Role

The IT Vulnerability/Helpdesk Technician identifies, assesses, and mitigates security vulnerabilities within the organization’s IT Endpoint infrastructure while providing on-site support in the Newtown Square office. This role includes conducting vulnerability assessments, coordinating with users to remediate vulnerabilities, and delivering both on-site and remote helpdesk support.

Responsibilities

• Monitor vulnerability scans performed on systems and applications.
• Mitigate identified vulnerabilities by contacting users and remotely accessing laptops to apply patches.
• Identify and document security vulnerabilities and recommend remediation strategies.
• Collaborate with IT teams to ensure timely resolution of vulnerabilities.
• Develop and maintain vulnerability management procedures and documentation.
• Conduct security assessments and audits to ensure compliance with policies and standards.
• Stay informed about emerging security threats, technologies, and best practices.
• Support third-party security audits and assessments.
• Provide on-site and remote technical support to users, including troubleshooting software and hardware issues.
• Respond to tickets from the Support queue using BeyondTrust Remote Support.

Requirements

• 3+ years of experience in a Windows IT services end-user support or Endpoint Administrator role.
• Experience in helpdesk support.
• Experience in vulnerability assessment and management.
• Familiarity with security tools and technologies such as Nessus, MECM, and Intune.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills.