DESKTOP TECHNICIAN II
Position Summary
The Desktop Technician handles moves, migrations, and day-to-day issues in the infrastructure environment for the Marvin Group.
- Assists end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
- Performs moves/adds and changes to PC
- Physical moves
- Software installs
- Hardware Installs
- Reimages
- Dates, tracks and monitors the issues in ticketing system to facilitate a timely resolution
- Maintains and operates computer systems and/or network connectivity
- Provides technical support and guidance to users
- Lights network Administration duties
Skills And Requirements
- 2-5 years of relevant experience
- PC hardware knowledge
- Basic working/configuration knowledge of Windows 11 Enterprise
- Basic working/configuration knowledge of Microsoft applications (Office, Outlook, Visio, Project, etc…)
- Basic knowledge of Microsoft Active Directory (as pertains to computer connectivity, printing, Domain additions, etc..)
- Knowledge of Anti-Virus software (install/config)
- Basic knowledge of network topology concepts
- Ingenuity and flexibility are required
- Relies on established guidelines and instructions to perform daily job functions
- Relies on knowledge and professional discretion to achieve goals
- Works under supervision and reports to a supervisor. Can also work independently as needed
- A+ certification a bonus
- Microsoft certifications a bonus
Qualifications
- Must be able to speak/read/write English
- Must be able to lift up to 35 lbs
- Highschool Diploma or G.E.D equivalent
Work Environment
Medium-to-large office environment
Fast paced office environment
The noise level in the work environment is usually moderate
Exposed to a combination of normal office type environments
Salary Range
Base Salary Range (Inglewood only): $71,000 - $73,700
Travel Requirements
Typical travel requirements: 0%
Notes:
This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. This position must meet export control compliance requirements. All applicants must be “U.S. persons” within the meaning of ITAR, as defined: a U.S. Citizen, a lawful permanent resident, political asylee, or refugee.
Interested parties please apply online and submit resume to https://jobs.marvingroup.com/.
Visit us at https://http://marvingroup.com/.
The Marvin Group is an EEO/Disability/Vets Employer. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact People & Culture at 310.674.5030.
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