Desktop Technician

About the role

We're seeking an IT Desktop Support Technician to support a large healthcare organization undergoing exciting technology upgrades and modernization projects. This is an excellent opportunity to gain hands-on experience with enterprise-level IT initiatives, including hardware refreshes, Windows deployments, endpoint management, identity access solutions, virtualization technologies, and end-user support.

Responsibilities

• Support laptop replacement and deployment projects across multiple locations
• Assist with upcoming technology initiatives, including workstation upgrades and Imprivata implementations
• Image, configure, deploy, and troubleshoot Windows devices and peripherals
• Provide hardware and software support for PCs, printers, and related equipment
• Manage user and computer accounts within Active Directory
• Support virtual desktop (VDI) and Citrix environments
• Provide remote support using Bomgar/BeyondTrust
• Assist with asset management, inventory tracking, equipment ordering, and device shipping

Approximately 75% of your time will be dedicated to project-based work, with the remaining 25% focused on troubleshooting, break/fix support, and service requests.

Requirements

• Experience supporting Windows 10 and/or Windows 11 environments
• Working knowledge of Active Directory and ServiceNow or similar ticketing systems
• Experience with desktop support, hardware deployments, and device imaging
• Familiarity with printer installation, drivers, and troubleshooting
• Strong customer service and communication skills

Why This Role?

Healthcare technology environments offer excellent career growth opportunities. You'll gain experience supporting critical systems, large-scale IT projects, and enterprise technologies while working alongside professionals who depend on technology to deliver essential services every day.

Pay

The pay range for this position is $18.00 – $22.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)