Desktop Technician

Day-to-Day Responsibilities

• Provide hands-on desktop support and break/fix assistance in a high-volume walk-up environment
• Install, configure, and support Windows desktops and laptops
• Troubleshoot hardware, software, desktop, and mobile device issues
• Set up and configure equipment for new users
• Support user email, account, VPN, and access-related issues
• Affiliate with desktop hardware and software lifecycle management
• Troubleshoot technical issues for both local and remote employees
• Document and resolve end-user support requests efficiently
• Occasionally provide off-hours support as needed

Minimum Requirements

• Associate's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field
• 5 years of desktop, deskside, or end-user support experience
• Strong knowledge of Windows operating systems
• Hands-on experience installing and configuring desktops and laptops
• Strong hardware and software troubleshooting experience
• Experience supporting and troubleshooting mobile devices
• Experience with user account, email, VPN, and access-related support
• Ability to provide hands-on technical support in a high-volume environment
• Strong customer service and communication skills
• Ability to independently prioritize and resolve multiple technical issues
• Ability to work onsite in Owings Mills, MD five days per week
• Mandatory access to a personal laptop for the engagement

Preferred Qualifications

• Experience supporting users within a large enterprise environment
• Experience with high-volume walk-up or in-person technical support
• Experience with desktop imaging, deployment, and hardware refresh initiatives
• Familiarity with Active Directory, LDAP, VPN, and enterprise account management
• Experience supporting employees within financial services or another regulated industry