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Jobs · Information Technology · New York

Desktop Support Technician -Overnight - JFK Airport

ESP Global Services · Jamaica, NY · 1 mo ago
Information TechnologyContract

What will you do?

Provide in-person, phone, remote, and email support to users of supported departments.
Keep the ticketing system up to date with the status off all support requests.
Keep inventory system up to date with all deployed computing asset information.
Research, recommend, and order software and hardware requested by departments.
Create and provision user accounts, email accounts, and necessary access for user staff.
Provides support to end users in problem resolution for both Windows and Apple systems.
Guides end users through troubleshooting procedures.
Performs upgrades to hardware and software.
Supports printing and other peripheral computing devices.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Participates in the identity and access management of various systems.

Other IT support duties

To be assigned

Requirements

  • 1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues
  • 1 - 3 years of experience with current Microsoft Windows Desktop software
  • 1 - 3 years of experience support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
  • Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop/laptop / IPAD, installing screens & displays, patch port cabling, software configuration, mobile setup)
  • Experience in supporting performance and resolving client-related issues
  • Understanding of network protocols, server hardware, and configurations
  • Self-motivated with a willingness to learn and adapt to any new change or situation
  • Able to communicate effectively with peers, line manager, stakeholders & client end users
  • Comp IT (A+, Network+, Security+), or equivalent certification

Physical Requirements

  • Able to lift or push 20-50 pounds of equipment if needed.
  • Able to stand or kneel for extended periods of time.
  • Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)

Who We Will Offer

  • Personal & Professional Development
  • Diversity, Inclusion & Belonging
  • Salary
  • Benefits

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