Desktop Support Technician Level III

Responsibilities

• Diagnose and resolve customer reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• Develop a trend analysis and impact report.
• Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
• Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager.
• Troubleshoot VMware WorkspaceOne enrollment issues.
• Troubleshoot VMware WorkspaceOne Application Assignment issues.

Requirements

• Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Knowledge of iOS and Android Operating Systems.
• Knowledge of VMware WorkspaceOne Mobile Device Manager.
• Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
• Fantastic vertical and lateral thinking.
• Superb time management skills.
• Excellent written and verbal communication skills.
• Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.

Qualifications

• Active DoD Secret clearance.
• ACTIVE IAT II Security Plus + Certification.
• Provide onsite support at Dobbins AFB.

Skills

• Cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).

Benefits

• Health/Dental/Vision.
• 401(k) match.
• Paid Time Off.
• STD/LTD/Life Insurance.
• Referral Bonuses.
• Professional development reimbursement.
• Parental leave.