Desktop Support Technician L1/2

We are seeking a customer-focused Desktop Support Technician to provide hands-on deskside support for end users in a fast-paced environment. This role is ideal for an IT professional who enjoys troubleshooting technical issues while delivering exceptional customer service. The technician will support hardware, software, and user access issues, handling an average of 25 tickets/calls per day.

Responsibilities

• Provide deskside and remote support for end users experiencing hardware, software, and system issues
• Troubleshoot and resolve Windows operating system, application, and device-related problems
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Manage user accounts, permissions, and access requests through Active Directory
• Document incidents, service requests, resolutions, and escalations within the ticketing system
• Support Microsoft applications and collaboration tools, including Outlook, Teams, Word, Excel, and other Microsoft 365 products
• Escalate complex issues to appropriate IT teams when necessary
• Deliver a high level of customer service and maintain professionalism during all user interactions
• Participate in hardware deployments, upgrades, and workstation setups

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field
• 1-3 years of professional IT support experience
• Experience providing hands-on, end-user support in a help desk, desktop support, or technical support environment
• Strong knowledge of Microsoft Windows operating systems
• Experience troubleshooting hardware and software issues
• Working knowledge of Active Directory, including user account management and password resets
• Experience with ServiceNow or another ITSM/ticketing platform
• Familiarity with Microsoft 365 applications and collaboration tools
• Excellent verbal and written communication skills

Skills

• Strong customer service and interpersonal skills
• Ability to explain technical concepts to non-technical users
• Strong troubleshooting and problem-solving abilities
• Highly organized with strong attention to detail
• Ability to prioritize and manage multiple tickets simultaneously
• Positive attitude and team-first mentality
• Self-motivated and eager to learn and grow within IT

Ideal Candidate

We're looking for someone who combines solid technical knowledge with outstanding customer service skills. The ideal candidate is personable, approachable, and enjoys building relationships with users while resolving technical issues efficiently. They can balance technical troubleshooting with a white-glove support experience and thrive in a deskside support environment.

Pay

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• This is a Contract to Hire position based out of Minneapolis, MN.
• This is a fully onsite position in Minneapolis, MN.