Desktop Support Technician
About the role
As a Field Support Analyst, you will provide technical support and solutions to internal users as part of the Digital & Technology (D&T) Support function. This role is highly visible and requires strong communication skills, professionalism, and the ability to support executive-level stakeholders.
Responsibilities
- Provide general desktop and end-user support for hardware and software issues.
- Respond to and resolve incident and service requests through ticketing systems.
- Support MS Office Suite and backend Office environments.
- Manage and troubleshoot MS Intune and Active Directory.
- Maintain office technology and remote management tools.
- Provide Level 1 & Level 2 enterprise support.
- Edit and maintain documentation related to applications and hardware environments.
- Support standardized procedures to meet objectives and deadlines.
Skills
- Desktop Support
- Microsoft Intune
- Active Directory
- MS Office
- O365
- Ticketing Systems
- Hardware Troubleshooting
- Software Troubleshooting
- Customer Service
- Level 2 Support
- Technical support
- Windows 10
Top Skills
- Desktop Support
- Microsoft Intune
- Active Directory
- MS Office
- O365
- Ticketing Systems
- Hardware Troubleshooting
- Software Troubleshooting
- Customer Service
- Level 2 Support
- Technical support
- Windows 10
Additional Skills & Qualifications
- 5+ years of enterprise desktop support experience required
- Bachelor’s degree preferred; without a degree, 5 additional years of experience required
- Experience supporting executive-level stakeholders preferred
- Strong understanding of standardized IT support procedures
- Excellent communication and professionalism in fast-paced environments
- Strong organizational skills and ability to prioritize multiple tickets
Pay And Benefits
The pay range for this position is $24.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.