Desktop Support Technician

Job Details

This is 100% onsite role.

Responsibilities

• Supports in-house teams and responds in person to helpdesk tickets.
• Responds to help desk tickets.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• Builds and configures new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
• Troubleshoots basic network, software, and printing problems.

PREFERRED QUALIFICATIONS

• Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.

Required/Desired Skills

• Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support: 5 Years
• Professional work experience supporting and trouble shooting PC's running Windows 10 and 11: 5 Years
• Professional work experience troubleshooting Dell pc hardware issues: 5 Years
• Professional work experience supporting trouble shooting PC peripheral devices: 5 Years
• Professional work experience with the most recent version of the Microsoft Office Suite: 5 Years
• Professional work experience imaging computers and physically setting up computers/monitors such as SCCM: 5 Years
• Professional work experience using remote assistance tools such as Quick Assist or GoToAssist: 5 Years
• Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint): 5 Years
• Possesses user friendly customer service skills: 5 Years
• Experience with Absolute Computrace: Nice to have (5 Years)
• Experience with hard drive encryption tools such as Bitlocker: Nice to have (5 Years)