Desktop Support Technician

About the role

Provide technical support to clients via phone, email, and remote access. Troubleshoot and resolve hardware and software issues.

Responsibilities

• Troubleshoot and resolve client hardware and software issues
• Provide remote support using various tools and platforms
• Document issues and resolutions in a ticketing system
• Communicate effectively with clients to understand and resolve their needs

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 2+ years of IT support experience
• Strong problem-solving skills
• Excellent communication and customer service skills
• Proficient in Windows operating systems and common software applications

Qualifications

• Experience with remote support tools and platforms
• Knowledge of network troubleshooting and basic networking concepts
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency
• Customer service orientation
• Problem-solving abilities

Benefits

• Flexible work schedule
• Professional development opportunities
• Competitive compensation package

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time
• Monday through Friday, 8:00 AM - 5:00 PM