Desktop Support Technician

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. This is a 2-month contract position in Tulsa, OK 74128. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

About the role

Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Requirements

• 3+ years of related desktop and/or deskside support experience
• Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
• Experience working with incident management tools and software packages
• Knowledge and experience working with Windows 10 / 11
• Problem-solving and analytical skills to understand the technical implications of business decisions and requests
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Demonstrated active listening skills that can collect accurate and detailed information
• Capability to learn and support new applications
• Ability to defuse tense situations and focus on the issue at hand
• Polished, professional, and clear verbal communication over the phone
• Clear, concise written communication with proper grammar, spelling, and punctuation
• Engaging communication style with a friendly and helpful tone both verbally and in email
• Excellent end-user support experience
• Ability to translate technical language into user-friendly information
• Team player with strong work ethic, standards, initiative, attention to detail, and quality orientation
• Able to work adeptly in a fast-paced, changing environment while serving the needs of multiple stakeholders

Responsibilities

• Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable
• Provide deskside hardware and software support
• Update the asset management system of record where applicable
• Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions)
• Perform hardware refresh of aging hardware with the new device based on the end user profile
• Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix
• Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers