Desktop Support Technician

About the role

-1 positions available
Working schedule: 7.00 AM to 5.00 PM

Responsibilities

• Strong technical knowledge and hands-on experience on ITIL & Ticketing System, Microsoft Client OS (Win10, 11), basic network configuration and troubleshooting, Microsoft 365 Support, Print and File share services, Hardware Break-fix/Replacement, Patch Management, Application installation and troubleshooting, Imaging & Device Provisioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Remote support using tools like RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Create user-friendly knowledge base articles and document solutions.
• Collaborate with IT teams to maintain a stable and efficient desktop environment.
• Experience in global delivery model with strong communication, analytical, and time management skills.

Requirements

• Over 5 years of hands-on experience in desktop support and end-user computing.
• Proficient in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Experienced in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
• End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable

• Relevant technical & process certifications: ITIL V4 Foundations, MD-102: Endpoint Administrator, Microsoft 365 Certified: Fundamentals - MS-90 0