Desktop Support Technician

About the role

Responsible for the installation and configuration of workstation software and hardware for IT users.

Responsibilities

• Follows established policies and procedures to assist in rollout and installation of workstation software and hardware.
• Performs software updates and handles moves, computer setup and peripherals from site to site.
• Maintains workstation hardware and software; replaces faulty hardware and corrects software issues.
• May order replacement parts and track status/inventory of items.
• Ensures tools and equipment are licensed and approved by IS purchasing.
• Completes data backups and restorations for users.
• Assists customers/users and answers questions regarding their equipment.
• May perform software testing and evaluation of new software and hardware prior to production.

Required Skills and Abilities

• Strong customer service skills.
• Able to identify and follow proper documented procedures and scripts used for troubleshooting problems.
• Able to provide Tier I support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
• Familiarity with computer and workstation equipment.

Work Environment

Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Required Education & Experience

• Associate Degree in Computer Science, Information Technology, or other job related field.
• 1 year of technical operations support experience.

Pay

$20/hr W2