Desktop Support Technician 3

About the role

Provide computer support services for assigned area(s) within the University community on campus and statewide.

Responsibilities

• Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance.
• Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems.
• Install Microsoft Windows, Apple MacOS, and other supported operating systems.
• Load standard and unique software.
• Test and evaluate various software applications and resolve workstation conflicts.
• Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies.
• Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment.
• Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws.
• Develop, edit, collaborate, and document computer usage and planning.
• Train users in the operation and minor adjustment of audiovisual electronic equipment and systems.
• Assist in the asset lifecycle management of hardware and software in partnership with IT’s Automation and Continuity Team.
• Participate in the administration of the university’s enterprise level applications.
• Create and maintain Knowledge Management Articles.
• Support, promote, and develop university student enrollment and retention initiatives.

Requirements

• Associate’s Degree in a computer related field or two years of completed college coursework in a computer related field.
• Ten years of work experience in a computer and audio/video related support position.
• Valid driver’s license and good driving record.
• Active Comptia A+ Certification.

Qualifications

• Bachelor Degree in a computer related field.
• Experience in a higher education setting.
• Additional industry related certifications.

Skills and Abilities

• Communicate effectively both verbally and in writing.

Benefits

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Pay

Hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement

Schedule

10:00 am to 7:00 pm Monday through Friday during the Fall and Spring Semester
8:00 am to 5:00 pm Monday through Friday during school breaks and Summer