Desktop Support Specialist - IT

About the role

DCCM is seeking a Desktop Support Specialist to join our dynamic IT team. This role provides first-line support to users and ensures efficient and reliable IT systems for all locations.

Responsibilities

• First line of contact for desktops, laptops, tablets, plotters, scanners, and other information technology systems (local and remote)
• Respond to user issues reported through tickets or management requests, and update tickets accordingly throughout the issue resolution process
• Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees
• Onboard new employees including provisioning of equipment and logins and orienting employees to the environment
• Offboard of departing employees including disabling of access and collection of assets
• Cook up facilities-related tasks including office moves, shipping/receiving, conference room support
• Cook up with vendors for warranty repair of IT assets
• Identify process improvements to present for consideration and implementation
• Ensure work is carried out within service level agreements and quality standards
• Provide technical assistance for users regarding login and access issues to resources
• Maintain accurate inventory of hardware, software, and other equipment
• Comply with local and corporate policies and procedures to ensure company routines and regulations are met

Requirements

• Bachelor’s degree or equivalent work experience preferred
• Experience installing, maintaining, and trouble-shooting Desktop/Laptop/Tablet computers
• Clear and valid driver’s license with reliable transportation

Qualifications

• You are a critical thinker with excellent analysis and problem-solving abilities
• You are a result-driven leader who adheres to the highest levels of ethical practices
• You have a proven ability to prioritize tasks for yourself and your team, resulting in excellent time management and top performance
• You have a mastered skillset in relationship management both externally and internally

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT infrastructure and systems

Benefits

• Comprehensive benefit package including medical, dental, vision, life insurance, short and long-term disability insurance, flexible spending accounts, and a 401(k) with company match
• Paid time off (PTO) starting upon hire and 10 paid holidays
• Alternative work schedules

Pay

The salary range for this position is $50,000 - $70,000 annually, commensurate with experience.

Schedule

This is a full-time position with standard business hours.