Desktop Support Specialist II (Copy)

Title: Desktop Support Specialist II Location: Chandler, AZ - Onsite Employment Type: Contract Compensation: $30-35/hr Our client is a long-standing leader in the renewable energy sector, with over 30 years of innovation behind them. They are seeking a Desktop Support Specialist II who is experienced, reliable, and committed to delivering exceptional end-user support. This role is ideal for someone who enjoys solving technical problems, owning escalations, and supporting both hardware and software across a dynamic environment. As a Desktop Support Specialist II, you will provide advanced desktop, hardware, and application support to users onsite in Chandler, as well as remote employees across multiple locations. You ll serve as an escalation point for Level I support and will handle more complex issues, system configurations, and hands-on troubleshooting. You will also assist in equipment setup, workstation deployments, and contribute to infrastructure-related projects. What You'll Do Provide Tier II desktop support to onsite and remote usersServe as an escalation point for Level I support for complex incidentsTroubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and mobile devicesInstall, configure, and upgrade operating systems, software, and hardwareSupport MS Office applications, VPN connectivity, and business-critical applicationsPerform workstation imaging, builds, and deploymentsAssist with user onboarding, account setup, permissions, and equipment assignmentsManage and document tickets, resolutions, and technical proceduresCoordinate repairs or replacements for hardware failuresSupport basic network troubleshooting (connectivity, DNS/DHCP issues, patching)Maintain an organized inventory of equipment and assist with IT asset managementParticipate in IT improvement initiatives, desk moves, and small-scale technical projectsPerform other related duties as needed Required Qualifications High school diploma (or equivalent) 3-5 years of hands-on experience in a Desktop Support, IT Support, or Helpdesk II roleStrong understanding of Windows OS, user profiles, and workstation troubleshootingExperience with Office 365 administration and application supportExperience with Active Directory (user accounts, password resets, group assignments)Experience with hardware support, including laptops, desktops, monitors, and peripheralsExperience with imaging tools and workstation deployment processesKnowledge of basic networking concepts (TCP/IP, DHCP, DNS, VLAN basics)Strong customer service skills with ability to communicate clearly and professionallyAbility to manage multiple tasks and prioritize effectivelyReliable, self-motivated, and detail-orientedAbility to lift up to 50 lbs for equipment moves and installationsWillingness to work occasional overtime or after-hours for escalations or maintenanceStrong documentation and organizational skills Preferred Qualifications Associate's degree in IT, Computer Science, or similar fieldExperience supporting users across multiple sites or environmentsExposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similarExperience working in manufacturing, energy, or operational/industrial settings To find more great tech-centric jobs, please visit www.phoenixstaff.com. Phoenix, AZ Austin, TX Las Vegas, NV www.phoenixstaff.com