Desktop Support Specialist

Join a fast-paced technology team supporting employees across the U.S. as a fully remote Desktop Support professional. This role is ideal for IT professionals who enjoy solving technical issues, providing exceptional customer support, and working with modern desktop technologies.

Responsibilities

• Provide remote desktop support for end users via phone and remote access tools.
• Troubleshoot Windows hardware, software, and connectivity issues.
• Resolve routine to moderately complex technical problems.
• Collaborate with internal IT teams and third-party vendors to resolve escalated issues.
• Maintain accurate documentation and ticket updates.
• Participate in IT initiatives and special projects as needed.

Requirements

• Experience in desktop support, help desk, or technical support.
• Strong troubleshooting skills in Windows environments.
• Knowledge of PC/LAN technologies.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Pay

$43/hour