Desktop Support Specialist - 304204
DNI (Delaware Nation Industries) · Rome, NY · 1 mo ago
On-siteInformation Technology$50k–$55k/yrFull-time
Responsibilities
- Provide service desk, desktop, network, enterprise, web, cybersecurity, and information‑assurance support for the Air Force Research Laboratory (AFRL) Information Directorate.
- Deliver communications and field services, as well as specialized information‑systems support.
- Work within the base User Services/Comm Focal Point team to handle all customer incidents.
- Support the full client‑system lifecycle from deployment through decommissioning, including security remediation.
- Perform client‑system deployment tasks such as WDS/PXE imaging and joining systems to a Windows domain.
- Execute backup and restore of user profiles and configure user‑facing applications.
- Troubleshoot client systems, printer/file‑share connections, and general user‑facing applications.
Other duties, responsibilities, and activities may change at any time with or without notice.
Requirements
- Active Secret clearance or ability to obtain one.
- CompTIA Security+ certification.
- Experience with client‑system deployment, imaging (WDS/PXE), and domain integration.
- Proficiency in backup/restore of user profiles and application configuration.
- Strong troubleshooting skills for printers, file shares, and general user applications.
Benefits
- 100% coverage of employee benefit premiums (Medical PPO or HDHP option, Vision, Dental).
- Matching 401(k) plan.
- Short‑ and long‑term disability insurance.
- Pet insurance.
- Professional development and education reimbursement.
- Parking and transit benefits for NY, NJ, ATL, and DC Metro areas.
Pay
$50,000 – $55,000