Desktop Support Representative
Long-term contract (full-time hours) based in Syracuse, NY with initial onboarding in Greene, NY. Fully onsite position. Anticipated closing date: November 6, 2026.
About the role
Toyota Material Handling North America is seeking a Level 1/2 IT Support Technician to join its Enterprise IT team supporting a corporate/manufacturing facility. The technician will serve as a primary point of contact for end-user support, providing both deskside and remote technical assistance for approximately 400 users across office and manufacturing environments. This role is ideal for someone who enjoys troubleshooting, customer interaction, and developing their IT support skills within a growing enterprise environment. As production continues to expand across multiple manufacturing facilities, the IT team is growing to support increased technology demands and operational needs.
The ideal candidate is a customer-focused IT professional who can efficiently troubleshoot common technical issues, manage a steady ticket workload, and provide excellent support to both office and manufacturing employees. This individual will help reduce the volume of Level 1 support requests handled by senior technicians, allowing the team to focus on strategic initiatives and infrastructure projects.
Responsibilities
- Provide Level 1 and Level 2 technical support for end users via ticketing system, phone, and in-person support
- Troubleshoot hardware, software, operating system, and network connectivity issues
- Support Microsoft Windows environments, Microsoft 365 applications, Outlook, email access, password resets, and user account issues
- Perform desktop support activities including computer deployments, hardware replacements, equipment swaps, imaging, and workstation setup
- Support printers, scanners, mobile devices, and other end-user technology
- Respond to and resolve tickets from a shared support queue in a timely manner
- Escalate complex technical issues to advanced support teams when necessary
- Provide technical support to both office personnel and manufacturing floor employees
- Assist with IT projects such as system upgrades, deployments, and technology implementations
- Outlook and email troubleshooting
- Password resets and account access issues
- Computer upgrades and hardware refreshes
- Printer connectivity and functionality issues
- Peripheral support (mice, keyboards, monitors, scanners)
- Network and connectivity troubleshooting
- Device setup and configuration
- Mobile and wireless device support
- Remote troubleshooting through approved support tools
Requirements
- 1–3 years of IT support, help desk, desktop support, or technical support experience
- Strong customer service and communication skills
- Experience supporting Windows operating systems and Microsoft Office/Microsoft 365 applications
- Basic troubleshooting knowledge of desktop hardware, software, printers, and networking concepts
- Ability to diagnose issues, follow documented processes, and escalate appropriately when needed
- Comfortable working in both office and manufacturing environments
Qualifications
- Experience with ServiceNow or other ITSM/ticketing platforms
- Familiarity with TeamViewer or similar remote support tools
- Experience with desktop imaging and device deployments
- Hardware break/fix and workstation replacement experience
- Previous experience supporting manufacturing or industrial environments
- Exposure to IT infrastructure or project-based work
- Willingness to travel to Greene, NY site for initial onboarding
Skills
- Desktop support
- Windows 10
- Technical support
- Active Directory
- Office 365
- Hardware troubleshooting
- Imaging
- Help desk
- Customer service
- Troubleshooting
Pay
The pay range for this position is $20.00 – $22.00 per hour. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)