Desktop Support Manager

About the role

The Desktop Support Manager position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction.

Responsibilities

• Lead a team of approximately 8–10 desktop engineers
• Serve as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues
• Spends a significant portion of time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise

Requirements

• Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience
• Minimum of 3 years of leadership, supervisory, or team lead experience
• Extensive hands-on enterprise desktop engineering and support experience
• Advanced troubleshooting and technical problem-solving skills
• Comfortable performing hands-on technical work in addition to personnel management responsibilities
• Strong hands-on expertise with Windows 11 enterprise environments
• Active Directory, Group Policy, DNS, and DHCP
• Endpoint security technologies including encryption, antivirus, firewall management, and patching
• Desktop imaging and automated deployment tools
• Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
• ServiceNow or similar IT Service Management (ITSM) platforms
• Root cause analysis and incident management

Qualifications

• U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance

Skills

Required Certifications: Candidates MUST possess at least one of the following certifications: CompTIA Security+, Network+, or equivalent. ITIL Foundation (preferred). Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

Benefits

Pay Range: $82,550.00 - $149,225.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.