Desktop Support – Level 1 Technician (MAC-D)

About the role

American Info Systems LLC is currently recruiting ON-CALL technicians and entry-level trainees to assist with Level-1 hands-on tasks. Qualified candidates will be primarily engaged to assist with disconnecting and reconnecting computers for AIS clients undergoing a relocation of their corporate workspace.

Responsibilities

• Good communication skills both written and verbal. (English)
• Respect for client property, workspace, privacy, security measures and best-practices.
• Strong work-ethic, polite, well mannered, willing to learn, diligent, responsible, energetic and able to take direction.
• Motivated to learn and execute our model which has demonstrated proven success in the IT sector for nearly 2 decades.
• Able to work independently or as part of a team.
• Possess a basic understanding of computer peripherals (i.e. monitor, CPU / desktop / tower, laptop, dock and printer).
• Familiar with safely working with basic hand-tools such as allen-keys, pliers and a power-screwdriver / drill.
• Note: Both Experienced Technicians and Trainees will undergo an introductory / onboarding phase to properly acclimate them with the AIS model and associated processes.
• Potential opportunities and any associated compensation will be reviewed and presented formally by AIS Human Resources at the discretion of AIS.

Required Skillset

• Survey: familiar with capturing basic information such as hostname, IP, last logged in user and monitor configuration for systems running a current Microsoft Windows Desktop OS (i.e. Windows 7).
• Able to document peripheral devices, obtain printer configuration data and capture a photo of a user workstation.
• Disconnect / Reconnect: able to efficiently disconnect, package for transport and reconnect workstations consisting of multiple-monitors, (1) or more PC’s and/or laptops / docking stations and associated peripherals.
• Telephones: able to disconnect, reconnected and login (if applicable) to VOIP telephones. Familiar with connecting and testing wired and wireless headsets and placing a basic test call.
• Monitor Arms: able to convert monitors from monitor-stands to monitor arms. Familiar with adjusting monitor arms and routing cables through cable managers if applicable.
• Cable Management: able to neatly route and manage cables using Velcro®, wire-loom or similar products and cable-managers built into the furniture.
• Quality Assurance: able to login to a workstation, test network connectivity (obtain / change IP address, ping a device or IP, access the web), configure monitors using the OS or video-card utilities and test printers / peripherals.
• Support: able to provide desk-side Level-1 support to users after a move / relocation event. Able to map-printers, arrange desktop icons and communicate pending issues to the appropriate party for escalation.

Technology & Tools

• Smart-phone capable of mobile email
• Technicians multi-screwdriver
• Sissors / shears
• Flashlight (recommended)

AIS Provisions

• On-the-job training & basic reference materials
• Access to 24/7/365 Helpdesk & Operations Hotline for support and escalations

Pre-Requisites

• High School Graduate or equivalent, retirees and college students welcome to apply
• A basic understanding of common computer equipment and peripherals

Other On-Demand Opportunities

• On-Site Liaison (Vendor Escort)
• Desktop Support – Level 2 Engineer (Helpdesk – Desktop, Server & Network)
• Move Coordinator / Project-Manager

Recognized Value Adds

• Experience in the Financial Sector / Trading Floors
• Management / Helpdesk experience
• Familiarity with Variable-Height / Height-Adjustable furniture
• Basic knowledge of tracing / patching (From IDF infrastructure to desk)
• Laptop with Microsoft Office Suite
• Tablet
• Power-screwdriver / cordless drill
• Valid Driver’s License and vehicle

Pay

$18 - $21 per/hour Based upon experience and skillset

Schedule

N/A

Benefits

N/A

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