Desktop Support Technician I

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company contribution
• Short-term and long-term disability coverage
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• Basic life insurance
• Wellbeing benefits
• Up to 6 scheduled paid holidays per calendar year
• Up to 112 hours of PTO per year based on years of service (eligible hourly/non‑exempt and exempt employees)
• Up to 8 hours of paid volunteer time annually
• Additional paid sick leave as required by state or local law

Summary of Position

The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients for their project needs.

Essential Functions

• Deployments of new computer hardware or moves, and existing computer operating system upgrades
• Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or re‑deployment
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Remote and basic desk‑side technical support including remote control of end‑users’ devices
• Troubleshooting and repairing desktop computers to ensure they interconnect seamlessly with multiple systems such as network drives, and all business productivity applications
• Working independently to troubleshoot all support requests and follow escalation policies
• Participating in testing, documentation, and implementation of assigned projects
• Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
• Some projects may involve travel to sites throughout the state, and/or nationwide

Competencies

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self‑Development

Work Environment

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud‑based filing systems, and collaboration tools. Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.

Physical/Mental Demands

The physical demands