Desktop Support I

What You'll Do

• Perform technical support for computer hardware, software, peripherals and network applications used by the Credit Union.
• Train staff in the proper use of computer equipment.
• Provides support to end users on incidents and service requests.
• Identifies, researches, and resolves technical problems.
• Provides patch management for enterprise Microsoft computer environment.
• Has knowledge ITIL Service Management

What You’ll Do

• Provide onsite, phone, and remote technical support and software installation services.
• Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
• Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
• Document, maintain, upgrade and/or replace hardware and software systems.
• Investigate hardware problems and perform system hardware, software and communication connection repairs.
• Perform diagnostic testing and repairs and/or replace technical equipment.

What You’ll Bring

• B.S. degree in computer science, or equivalent demonstrated experience in a helpdesk environment.
• Minimum two (2) years of PC support centric job related experience is required.
• MICROSOFT CERTIFIED PROFESSIONAL (MCP) or MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS) beneficial.
• ITIL V3 or V4 Foundation certification beneficial.

What You’ll Get

• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
• Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
• By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.