Desktop Support Engineer (Windows Active Directory Office 365)

About the Role

We are looking for a qualified Desktop Engineer for our 1st shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Responsibilities

• Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary
• Install hardware and software on workstations
• Set up and maintain network and telecommunications systems
• Troubleshoot LAN, server, wi-fi and connectivity issues
• Utilize ticketing system, when necessary
• Manage Windows Active Directory and Exchange
• Re-image computers, perform data migrations and restorations
• Work closely with other IT employees on system maintenance and configuration projects
• Work closely with other SLA employees on interdepartmental projects
• Maintain accurate asset management records
• Work with vendors and manufacturers on repair and maintenance of IT equipment

Qualifications

• Bachelor's degree and/or 4-6 years' experience
• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues (5 years)
• Utilize ticketing system to track email submissions and managing phone support efforts (5 years)
• Manage Windows Active Directory and Exchange (5 years)
• Ability to help employees solve hardware and software problems
• Experience with Windows Active Directory & Office 365
• Experience troubleshooting network issues in large office setups
• Experience supporting and troubleshooting printer systems
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
• Strong customer service and communication skills
• Must be able to work on Saturdays and certain Holidays
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

Preferred Skills

• MDM experience, specifically Airwatch (1 year)
• Experience with a scripting language (1 year)

Pay & Schedule

• Hourly Rate: $50.00 – $55.00
• Shift: 1st Shift, Tuesday to Saturday 8am–4:30pm (onsite, 5 days per week)
• Employment Type: Temporary, Full-Time (estimated duration: 6 months)
• Location: Newark, NJ (onsite required)