Desktop Support Engineer (Windows Active Directory Office 365)

Date Posted: 08/25/2026 Hiring Organization: Rose International Position Number: 506268 Industry: Government/Staffing Job Title: Desktop Support Engineer (Windows Active Directory Office 365) Job Location: Newark, NJ, USA, 07102 Work Model: Onsite Shift: 1st Shift, 5 days, Tuesday to Saturday 8am-4:30pm (Must be able to work on Saturdays and certain Holidays) Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 6 Min Hourly Rate($): 50.00 Max Hourly Rate($): 55.00 Must Have Skills/Attributes: Desktop Support, LAN, Mail, Tracking Experience Desired: Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. (5 yrs); Utilize ticketing system to track email submissions and managing phone support efforts. (5 yrs); Manage Windows Active Directory and Exchange (5 yrs); MDM experience, specifically Airwatch (1 yrs); Experience with a scripting language (1 yrs) Required Minimum Education: Bachelor’s Degree **C2C is not available** Job Description ***Only qualified Desktop Support Engineer – Windows, Active Directory & Office 365 candidates located at the Newark, NJ area to be considered due to the position requiring an onsite presence*** Education Bachelor's degree and/or 4-6 years' experience. Required Skills Troubleshoot Desktop LAN, server, wi-fi and connectivity issues (5 Years) Utilize ticketing system to track email submissions and managing phone support efforts (5 Years) Manage Windows Active Directory and Exchange (5 Years) Ability to help employees solve hardware and software problems. Experience with Windows Active Directory & Office 365. Experience troubleshooting network issues in large office setups. Experience supporting and troubleshooting printer systems. Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. Strong customer service and communication skills. Experience with a scripting language preferred. Must be able to work on Saturdays and certain Holidays. Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc Preferred Skills MDM experience, specifically Airwatch, is a plus. Experience with a scripting language Summary: We are looking for a qualified Desktop Engineer for out 1stshift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Responsibilities Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Install hardware and software on workstations. Set up and maintain network and telecommunications systems. Troubleshoot LAN, server, wi-fi and connectivity issues. Utilize ticketing system, when necessary. Manage Windows Active Directory and Exchange. Re-image computers, perform data migrations and restorations. Work closely with other IT employees on system maintenance and configuration projects. Work closely with other SLA employees on interdepartmental projects. Maintain accurate asset management records. Work with vendors and manufacturers on repair and maintenance of IT equipment. ***This is a fully onsite role (5 days, Tuesday to Saturday 8am-4:30pm) and Both Phone and In Person interview required*** **Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).