Desktop Support Engineer(Laptop Deployment Support)

Role Summary

The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.

Key Responsibilities

• Support end users during laptop replacement.
• Aid users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
• Troubleshoot hardware and software issues.
• Perform user data validation.
• Configure printers and peripherals.
• Resolve application-related issues.
• Escalate unresolved issues to engineering teams.
• Document incidents and resolutions.
• Provide excellent customer service.

Required Skills

• 2–4 years of desktop support experience.
• Windows 11 support.
• Office 365.
• Microsoft Teams.
• Active Directory.
• Azure AD / Entra ID.
• BitLocker.
• VPN troubleshooting.
• Printer support.
• Excellent communication skills.

Preferred Certifications

• CompTIA A+
• Microsoft MD-102 ITIL Foundation