Desktop Support Engineer II

About the role

The Wonderful Company is looking to add a dynamic Desktop Support Engineer II to our growing team. This person will be the front-line support in assisting with technical issues throughout our business including remote users. This position will be working 5 days a week onsite at our West Los Angeles, CA office.

Responsibilities

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
• Information system hardware configuration and repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization
• Work with Vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating system reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Backup for general telephones including: Telephone new user setup & training. Telephone general troubleshooting. Coordinate with vendor for service / repair.
• Physical layer (wiring) connectivity.
• Mobile device management
• Primary point of contact for helpdesk calls.
• Secondary point of contact for chat support

Qualifications

• A.A degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.
• A+ certification preferred.
• Working knowledge of Microsoft products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills. Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Superior customer service skills.
• Excellent written/verbal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay

$30.00 - $33.00 an hour. Final compensation will be dependent upon skills & experience.

Benefits

• Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 24/7 online physician consultations virtual mental health resources life coaching engaging employee community groups cash rewards for healthy habits and fitness reimbursements library of on-demand fitness videos
• Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.