Desktop Support Engineer II

Responsibilities

• Conduct thorough technical and user experience reviews of apps submitted for inclusion in the Marketplace.
• Provide regular feedback to product teams about existing and upcoming features.
• Collaborate with developers and partners to improve the quality and performance of their apps.
• Build a deep understanding of the apps in the Marketplace and identify high-performing apps.
• Work cross-functionally with Platform and Customer Experience teams to support external partners.
• Perform regular audits of the Marketplace to ensure compliance and quality.

Qualifications

• Passion for delivering exceptional customer experiences.
• Experience in customer or developer support, or a similar role.
• Strong and confident writing skills, especially in a technical support setting.
• Technical proficiency and understanding of web services and standard API patterns.
• Familiarity with popular SaaS tools such as Asana, Linear, Jira, and GitHub.
• Curiosity, proactivity, and the ability to suggest improvements and alternatives.
• Excellent time management skills to balance reviews and project work.
• Ability to work independently and as part of a team.
• Willingness to document and share knowledge and processes with others.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com.