Desktop Support Engineer

About the role

We are seeking a Desktop Support Engineer to provide onsite and remote technical support across a diverse enterprise environment. This individual will be responsible for troubleshooting hardware, software, operating system, and network-related issues while delivering exceptional customer service to end users. The ideal candidate will have strong problem-solving abilities, experience supporting multiple operating systems, and a solid understanding of enterprise identity and collaboration platforms. This is a Contract position based out of San Diego, CA, fully onsite.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for end users in a fast-paced enterprise environment.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support and administer Windows 10, macOS, Ubuntu Linux, and Chrome OS devices.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other end-user technologies.
• Manage user accounts, permissions, and group memberships within Active Directory and LDAP environments.
• Support enterprise collaboration and productivity tools, including Google Workspace.
• Diagnose and resolve networking issues related to VPN connectivity, DNS, DHCP, wireless, and wired network access.
• Utilize command line tools and scripting utilities to troubleshoot and resolve technical issues.
• Document incidents, service requests, resolutions, and technical procedures within the ticketing system.
• Prioritize and manage multiple support requests while maintaining service level expectations.
• Collaborate with infrastructure, networking, and security teams to escalate and resolve complex technical issues.
• Deliver excellent customer service and communicate technical information effectively to both technical and non-technical users.

Requirements

• 3-5 years of experience in a Desktop Support, IT Support, Systems Administrator, or related technical support role.
• Strong experience troubleshooting hardware and software issues in an enterprise environment.
• Advanced knowledge of macOS, Windows 10, Ubuntu Linux, and Chrome OS.
• Experience supporting Google Workspace products in a corporate setting.
• Working knowledge of networking concepts, including VPN, DHCP, DNS, TCP/IP, and wireless networking.
• Experience administering Active Directory and LDAP accounts.
• Proficiency using Command Line Interface (CLI) tools for troubleshooting and system administration.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively prioritize workload and manage competing priorities.

Qualifications

• Experience with endpoint management tools and device deployment.
• Knowledge of identity and access management best practices.
• Familiarity with scripting or automation tools.
• Experience supporting hybrid or cloud-based environments.

Skills

• Desktop & End User Support
• Windows, macOS, Linux, and Chrome OS Administration
• Active Directory & LDAP
• Google Workspace
• VPN, DNS, DHCP, TCP/IP Networking
• Hardware & Software Troubleshooting
• Customer Service & User Support
• Technical Documentation
• CLI & System Diagnostics
• Incident & Ticket Management

Pay

The pay range for this position is $40.00 - $50.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)