Desktop Support Engineer

About the role

Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on troubleshooting and diagnosing problems. Writing and editing documentation about troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals. Running reports and analyzing common complaints and problems. Troubleshooting VPN, Networking, and ISP problems.

Responsibilities

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Qualifications

• Experience with computer systems, hardware, and software.
• Strong problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Skills

• Technical troubleshooting skills.
• Software and hardware configuration skills.
• Customer service skills.
• Documentation writing and editing skills.

Benefits

• Flexible schedule.
• Professional development opportunities.

Pay

$29 per hour W2

Schedule

Flexible schedule