Desktop Support Engineer

About the role

RIVO is seeking a personable, technically curious Desktop Support Engineer who enjoys helping people as much as they enjoy solving technology challenges. We're looking for someone who takes pride in delivering a great support experience, building relationships, and becoming the person employees know and trust when they need help. In a company between 250-300 employees, you'll have the opportunity to make a visible impact every day as one of the primary faces of IT. While much of the role is hands-on desktop support, workstation deployment, and user administration, you'll also have opportunities to expand your technical expertise through endpoint management, Microsoft Intune administration, automation initiatives, and technology improvement projects. You'll work alongside experienced IT professionals who are invested in mentoring and developing your skills. If you're someone who enjoys solving problems, supporting people, continuously learning, and making a meaningful impact, we'd love to hear from you!

Responsibilities

• Provide advanced technical support and troubleshooting for hardware, software, operating systems, and end-user technology issues.
• Configure, deploy, maintain, and upgrade desktops, laptops, mobile devices, peripherals, and workplace technology equipment.
• Support employee onboarding activities, including workstation setup, device provisioning, software installation, and technology readiness for new hires.
• Serve as an escalation point for complex desktop support matters, identifying root causes and implementing sustainable solutions.
• Administer and maintain endpoint management platforms, including Microsoft Intune and related device management technologies.
• Perform user provisioning, onboarding, offboarding, and access administration activities in accordance with established security standards.
• Manage device lifecycle administration activities, including deployment, replacement, asset tracking, compliance monitoring, and retirement of end-user technology equipment.
• Participate in technology projects related to endpoint management, system upgrades, workplace technology enhancements, and continuous improvement initiatives.
• Create and maintain basic scripting and automation solutions that improve operational efficiency and reduce manual administrative tasks.
• Develop and maintain technical documentation, support procedures, and knowledgebase resources to improve service delivery and operational consistency.
• Provide