Desktop Support Engineer

About the role

Join a fast-paced onsite desktop support opportunity where you’ll help keep employees productive by resolving hardware and application issues quickly and professionally. This 6-month contract role is based in Fishkill, NY, and offers the chance to support a wide range of users across headquarters, stores, regional offices, distribution centers, and remote locations.

Responsibilities

• Deliver responsive, high-quality technical support for end users in person and remotely
• Assess, troubleshoot, and resolve device hardware and application-related issues efficiently
• Use established procedures and support tools to research, diagnose, and address technical and process-related concerns
• Escalate issues when needed while keeping stakeholders informed throughout the support process
• Create a welcoming support experience that promotes customer satisfaction and trust
• Support a variety of service requests across multiple channels in a dynamic environment
• Maintain consistency in service quality while adapting to changing priorities and workloads
• Take ownership of assigned tasks and work toward key performance expectations

Skills

• Experience providing desktop or end-user technical support
• Strong troubleshooting skills for hardware, applications, and general workplace technology issues
• Ability to follow documented processes and apply defined solutions effectively
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a high-volume environment
• Comfort working both independently and collaboratively with business partners
• Strong problem-solving skills and a proactive, service-focused mindset

Preferred Skills

• Experience supporting users across multiple locations or through both onsite and virtual channels
• Familiarity with service desk tools, technical support workflows, and escalation processes
• Ability to quickly learn new technologies, applications, and support procedures
• Strong relationship-building skills and a positive approach to user support
• Experience working in a fast-paced environment with shifting priorities

Benefits

Competitive compensation and benefits including medical, dental, vision, and retirement.

Pay

The pay range for this role is $22 - $32 per hour based on qualifications and experience.