Desktop Support (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance—and this is what it’s all about.

About the role

We are seeking a Desktop Support Analyst to provide hands-on Level 2 technical support in a large-scale enterprise environment based in Lake Mary, FL (600 Colonial Center Parkway). This onsite role supports 3,000 users through a Tech Express model and desk-side interaction, focusing on hardware/software troubleshooting, onboarding, and high-volume support operations.

Responsibilities

• Deliver face-to-face Level 2 support including break/fix, remote access support, and troubleshooting across laptops, tablets, phones, and peripherals
• Perform imaging, deployment, and maintenance using tools such as SCCM and Active Directory
• Support new hires (high-volume onboarding) with setup, access, and initial troubleshooting while handling daily walk-up support
• Assist with special projects, user transitions (hires/terminations), and collaborate within a lean team supporting a large user base

Requirements

• 3–5 years of desktop support experience (Level 2 preferred)
• Strong experience with Windows/Microsoft and Mac environments
• Hands-on experience with SCCM, Active Directory, and remote access tools
• Proven ability to support users in a high-volume, onsite environment

Preferred Experience

• Experience in large enterprise environments (thousands of users)
• Experience supporting high onboarding/offboarding volumes
• Proactive mindset with strong communication and ability to learn quickly

Why Join Us

Join a high-impact support team in a fast-paced enterprise environment where you’ll gain exposure to large-scale operations, modern support tools, and a collaborative team culture with potential for long-term growth and conversion.

At BNY, our culture speaks for itself. Check out the latest BNY news at: BNY Newsroom and BNY LinkedIn.

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Pay

Pay rate range: 28–35 USD hourly

Schedule

Standard hours are Monday–Friday, 8:00 AM–5:00 PM ET, with occasional weekends. Overtime is to be expected.

Benefits

Optional benefits offering includes medical, dental, vision, and retirement benefits via Tundra Technical Solutions.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Candidates selected for this role will be engaged as contractors for the specified duration of the project.