Desktop Support Analyst

TEKsystems · Whitestown, IN · Yesterday

On-siteInformation Technology$22–$25/hrFull-time

Overview

We are seeking a Desktop Support Technician to provide technical support across a diverse enterprise environment. This role will be responsible for troubleshooting hardware, software, networking, and end-user issues while supporting both office and warehouse technologies.

Responsibilities

Provide hands-on and remote support for Windows 10, Windows 11, Microsoft 365, Citrix, AWS desktop environments, and Android devices.
Install, configure, maintain, and troubleshoot desktop and laptop hardware, operating systems, and software applications.
Support end users with account access, connectivity issues, device configurations, and application-related problems.
Diagnose and resolve hardware, operating system, and peripheral device issues.
Aid with desktop deployments, upgrades, imaging, and technology refresh initiatives.
Troubleshoot network connectivity issues involving Ethernet, wireless networks, and TCP/IP protocols.
Configure and support mobile devices and endpoint management solutions, including SOTI (preferred).
Support warehouse technologies, including Zebra printers, handheld scanners, wearable devices, and mobile terminals.
Document incidents, resolutions, and technical procedures within the ticketing system.
Escalate complex issues when necessary and collaborate with infrastructure and application support teams to drive resolution.
Adhere to security standards and best practices for endpoint management and desktop support.

Requirements

Experience supporting enterprise desktop environments.
Hands-on experience with Windows 10 and Windows 11 administration and troubleshooting.
Experience supporting Citrix environments, Microsoft 365, and virtual desktop technologies.
Strong knowledge of PC hardware, operating systems, software installation, and troubleshooting methodologies.
Understanding of networking fundamentals, including Ethernet, wireless networking, and TCP/IP.
Experience diagnosing and resolving hardware, software, and connectivity issues.
Knowledge of desktop security best practices and endpoint support procedures.
Strong customer service, communication, and documentation skills.

Preferred Qualifications

Experience supporting AWS desktop environments.
Familiarity with Android device support and SOTI mobile device management.
Experience supporting warehouse and distribution center technologies.
Knowledge of Zebra printers, barcode scanners, wearable devices, and handheld terminals.
Experience working in high-volume enterprise support environments.

Technical Environment

Windows 10 / Windows 11
Microsoft 365 (M365)
Citrix
AWS Desktop Environments
Android Devices
SOTI
TCP/IP, Ethernet, Wireless Networking
Zebra Printers
Handheld Scanners & Wearable Devices
Desktop Hardware & Endpoint Security Tools

Job Type & Location

This is a Contract position based out of Whitestown, IN.

Pay And Benefits

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems is an Equal Opportunity Employer

We will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.