Desktop Support Analyst

We are looking for an experienced Desktop Support Analyst to join a Contract assignment supporting multiple project-based technology initiatives.

About the role

This role focuses on preparing and deploying end-user hardware, resolving desktop and application issues, and providing dependable technical assistance across healthcare and office environments.

Responsibilities

• Prepare, configure, and deploy laptops and workstation equipment for scheduled refresh and rollout initiatives.
• Deliver onsite technical support for desktop hardware, Windows 10 systems, Microsoft Office 365, and commonly used business applications.
• Troubleshoot issues involving PCs, peripherals, software installations, and network connectivity to keep users productive.
• Support healthcare-related applications and tools while ensuring devices are properly set up for operational use.
• Travel to assigned project locations throughout Minneapolis area facilities, clinics, and nearby sites, remaining at each location until project work is completed.
• Provide user assistance through remote support methods for virtual employees and offsite staff.
• Manage workstation setup tasks such as account-related support within Active Directory and basic device readiness activities.
• Assist with office moves, device replacements, and migration-related technical work as part of broader desktop support projects.

Requirements

• At least 5 years of experience in desktop support, workstation deployment, or hands-on technical support roles.
• Strong knowledge of PC hardware, desktop troubleshooting, and general workstation support best practices.
• Experience supporting Microsoft Windows 10 and Microsoft Office applications in a detail-oriented environment.
• Working knowledge of Active Directory and user support in a networked enterprise setting.
• Ability to diagnose software, connectivity, and device-related issues efficiently and accurately.
• Willingness and ability to drive to assigned work locations as project needs require.
• Ability to lift and move equipment weighing up to 50 pounds.
• Experience supporting remote users and providing assistance through remote access tools.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in company 401(k) plan.