Desktop PC Technician

Job ID 2617260-OTHLOC-100000685974388 Location MacDill AFB, FL, US Date Posted 2026-09-25 Category Information Technology Subcategory Site Support Schedule Full-Time Shift Day Job Travel Yes - 10% of the time Minimum Clearance Required TS.SCI Clearance Level Must Be Able to Obtain None Potential for Remote Work ORA_ON_SITE Description SAIC has an immediate opening for a Desktop/PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure. The Desktop/PC Technician will be responsible for but not limited to the following duties Troubleshooting and proactively resolving technical issuesResponding to requests for technical supportProviding recommendations for technical supportProviding technical problem solving for customer support of databaseInstalling, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printersInstalling and configuring application and operating system software and upgradesTroubleshooting and repairing hardware and network connectivity issuesRemoving old equipment and performing data migration to new machinesMaintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgradesWorking with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on scheduleAnalyzing and making recommendations for hardware and software standardization Qualifications Required Education AS/AA degree and three (3) years’ experience (prefer four (4) years' experience); HS diploma and five (5) years' experience (prefer six (6) years' experience) Required Clearance Must possess an active TS/SCI security clearance with the ability to maintain; US Citizenship required. Required Skills At least 1 year of previous experience working as a PC Tech or Help DeskHave a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude Required Certifications DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.