Desktop Management - Infrastructure Services

Desktop Management - Infrastructure Services (IS) Indianapolis, IN Contract Role Descriptions Experience in Workstation and Basic Hardware Tier 1 and Tier 2 supportReady to work in evening/night shift and provide on-call support for critical production issuesExcellent troubleshooting skillsAble to maintain a high level of confidentiality and professionalismAbility to effectively prioritize and execute tasksStrong customer-service orientationEffective interpersonal and relationship-building skillsAbility to learn new technologies to perform day to day support operationsBasic knowledge of networkingWindows cyber security Management knowledge Roles & Responsibilities Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers SupportAccess Request HandlingEscalate issue to appropriate teams and follow up for closurePatching of windows workstation/server. Windows server/workstation cyber security Management Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 2-4