Desktop Field Technician
TEKsystems · Hilo, HI · 1 mo ago
On-site$27/hrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive info.
We need to parse the posting.
Key sections:
- About the role: description: "We are seeking a Desktop Support Technician to join a long-term enterprise support program for a leading energy utility organization. This role is responsible for desktop deployment, hardware support, conference room technology support, inventory management, and end-user technical assistance across multiple locations on the Big Island. This is an excellent opportunity for a motivated IT professional seeking stability, consistent hours, and the opportunity to expand their technical skillset in a large enterprise environment."
- Responsibilities: list of duties: includes Desktop Deployment & Asset Management, Technical Support Services, Conference Room Support. Also bullet points like "Acquire PCs...", "Stage, image, configure, and deploy...", etc. Also "Support approximately: 30-40 PC builds per month..." etc. Also "Hardware and software installation, maintenance, and troubleshooting." etc. Also "Conference Room Support Support and troubleshoot conference room technologies..." etc.
We need to combine into a
- list.
- Requirements: maybe "Required Qualifications" includes "Top Skills" and "Additional Required Skills". Also "Physical Requirements". Also "Travel Requirements". Also "Service Level Expectations". Also "Job Type & Location". Also "Pay And Benefits". Also "Workplace Type". Also "Application Deadline". But we need to decide which sections to include.
We have headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content.
- About the role: as above.
- Responsibilities: as above.
- Requirements: maybe include "Required Qualifications" (top skills, additional required skills) and "Physical Requirements". Also "Travel Requirements". Also "Service Level Expectations". Also "Job Type & Location". Also "Workplace Type". Also "Application Deadline". But we need to avoid filler.
- Qualifications: maybe "Preferred Qualifications".
- Skills: maybe list of skills from "Top Skills" and "Additional Required Skills". But we already have them under Requirements? Could separate.
- Benefits: from "Pay And Benefits" section: includes benefits list.
- Pay: from "Pay And Benefits": pay range $27.00 - $27.00/hr (actually same). Also mention compensation factors.
- Schedule: maybe "Workplace Type" (fully onsite) and "Travel Requirements" (daily travel). Also maybe "Service Level Expectations" includes response times but not schedule. Could include schedule as "Workplace Type" and "Travel Requirements". But we need to decide if we have enough content for Schedule section. The posting mentions "consistent hours" but not explicit schedule. It says "This is an excellent opportunity for a motivated IT professional seeking stability, consistent hours". Not specific. Could we include Schedule? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Pay (range). It does state Benefits (list). It does not explicitly state schedule (like shift, hours). It mentions consistent hours but not specific. Might be considered not specific enough. Safer to omit Schedule section if not explicit. However we could include "Workplace Type" as schedule? Not exactly. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." So we should not create Schedule unless there is explicit schedule info. There is none. So omit Schedule.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay.
Now we need to ensure we don't repeat content.
Let's extract:
About the role paragraph: combine first two sentences.
Responsibilities: we need to list duties. Could group into categories but just a list.
Let's compile bullet points:
- Acquire PCs, laptops, and conference room equipment from company warehouses.
- Stage, image, configure, and deploy desktop and laptop systems using standard corporate images.
- Maintain accurate inventory of equipment and assets.
- Distribute equipment to designated locations for deployments, repairs, and replacements.
- Support approximately: 30-40 PC builds per month; 10 conference room troubleshooting requests per month; 30 employee moves and equipment replacements per month.
- Hardware and software installation, maintenance, and troubleshooting for Windows-based systems.
- Desktop and laptop support for Windows-based systems.
- Service Desk and end-user support.
- Hardware relocations and workstation setup.
- Printer installation, configuration, and troubleshooting.
- Inventory control and asset tracking.
- E-waste management.
- Documentation of support procedures and technical processes.
- Accurate and timely ticket updates, incident documentation, and data entry.
- Participation in special IT projects as assigned.
- Support and troubleshoot conference room technologies, including:
- Video conferencing systems (Polycom and similar solutions)
- Projectors
- Large-format displays and widescreen TVs
- Audio/visual equipment
- Assist with connectivity, configuration, and user support for conference room tech.
We could flatten the sublist.
Now Requirements: include Required Qualifications (Top Skills, Additional Required Skills), Physical Requirements, Travel Requirements, Service Level Expectations, Job Type & Location, Workplace Type, Application Deadline? But some may be better under Qualifications or Skills.
Let's decide:
- Requirements: include "Required Qualifications" (Top Skills, Additional Required Skills) and "Physical Requirements". Also maybe "Travel Requirements". Also "Service Level Expectations". Also "Job Type & Location". Also "Workplace Type". Also "Application Deadline". But we need to avoid too many sections; we already have Qualifications and Skills separate.
Maybe better:
Requirements: combine Required Qualifications (Top Skills, Additional Required Skills) and Physical Requirements.
Qualifications: Preferred Qualifications.
Skills: maybe we could list skills from Top Skills and Additional Required Skills but that duplicates. Could instead put skills under Requirements and keep Qualifications for Preferred Qualifications. But we need a Skills section; we could list specific skills like "Windows 11, Microsoft Office Suite, Adobe applications, enterprise desktop software, hardware support, iOS/mobile device support, printer support, network troubleshooting, communication skills, prioritization, electrical safety". That seems okay.
But we must not invent or summarize away detail. We can list the skills as bullet points from the posting.
Let's extract skills:
From "Top Skills":
- Experience installing, configuring, and supporting: Windows 11, Microsoft Office Suite, Adobe applications, Standard enterprise desktop software.
- Experience supporting desktop and laptop hardware, including: Monitors, Docking stations, Keyboards, Other workstation peripherals.
- Working knowledge of iOS and mobile device support, including: Configuration, Connectivity, Application support, End-user troubleshooting.
From "Additional Required Skills":
- Experience installing, configuring, and troubleshooting network and locally connected printers.
- Strong knowledge of Microsoft Office and Adobe applications with end-user support experience.
- Understanding of conference room audio/visual technologies and troubleshooting.
- Strong verbal and written communication skills with the ability to interact effectively with all levels of the organization.
- Ability to prioritize and manage multiple support requests in a fast-paced environment.
- Basic knowledge of electrical equipment safety.
We could combine.
Now Qualifications (Preferred):
- CompTIA A+ Certification or equivalent experience.
- Experience supporting enterprise-level environments.
- Experience with video conferencing and collaboration technologies.
Now Benefits: list from Pay And Benefits: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).
Pay: "$27.00 - $27.00/hr". Also note compensation factors.
Now we need to ensure we don't include boilerplate like "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." That's still substantive? It's about benefits but maybe we can keep it as part of benefits description. It's not boilerplate? It's generic but still part of posting. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits eligibility sentence is not exactly boilerplate but could be considered generic. However it's part of the benefits description; we could keep it but maybe it's okay. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it unless it's considered boilerplate. It's not clearly boilerplate like EEO. I'd keep it.
Similarly, "If eligible, the benefits available for this temporary role may include the following:" is part of benefits.
Now we need to output HTML fragment with headings
for each section. We must not include / or markdown. Let's craft:
About the role
We are seeking a Desktop Support Technician to join a long-term enterprise support program for a leading energy utility organization. This role is responsible for desktop deployment, hardware support, conference room technology support, inventory management, and end-user technical assistance across multiple locations on the Big Island. This is an excellent opportunity for a motivated IT professional seeking stability, consistent hours, and the opportunity to expand their technical skillset in a large enterprise environment.
Responsibilities
- Acquire PCs, laptops, and conference room equipment from company warehouses.
- Stage, image, configure, and deploy desktop and laptop systems using standard corporate images.
- Maintain accurate inventory of equipment and assets.
- Distribute equipment to designated locations for deployments, repairs, and replacements.
- Support approximately: 30-40 PC builds per month; 10 conference room troubleshooting requests per month; 30 employee moves and equipment replacements per month.
- Hardware and software installation, maintenance, and troubleshooting for Windows-based systems.
- Desktop and laptop support for Windows-based systems.
- Service Desk and end-user support.
- Hardware relocations and workstation setup.
- Printer installation, configuration, and troubleshooting.
- Inventory control and asset tracking.
- E-waste management.
- Documentation of support procedures and technical processes.
- Accurate and timely ticket updates, incident documentation, and data entry.
- Participation in special IT projects as assigned.
- Support and troubleshoot conference room technologies, including video conferencing systems (Polycom and similar solutions), projectors, large-format displays and widescreen TVs, and audio/visual equipment.
- Assist with connectivity, configuration, and user support for conference room technology.
Requirements
- Experience installing, configuring, and supporting Windows 11, Microsoft Office Suite, Adobe applications, and standard enterprise desktop software.
- Experience supporting desktop and laptop hardware, including monitors, docking stations, keyboards, and other workstation peripherals.
- Working knowledge of iOS and mobile device support, including configuration, connectivity, application support, and end-user troubleshooting.
- Experience installing, configuring, and troubleshooting network and locally connected printers.
- Strong knowledge of Microsoft Office and Adobe applications with end-user support experience.
- Understanding of conference room audio/visual technologies and troubleshooting.
- Strong verbal and written communication skills with the ability to interact effectively with all levels of the organization.
- Ability to prioritize and manage