Desktop EUC L2
Iron Systems, Inc · La Porte, TX · 2 days ago
Information TechnologyFull-time
Key Responsibilities
- Provides local computer hardware and software support.
- Help desk support/management, customer support on the desktop/laptop/network, customer service, national and local asset management.
- Education and training of clients, compilation of records and reports related to production, machine malfunctioning, and maintenance for VIP users in the organization.
- Set proper task priorities, efficiently manage time.
- Participate effectively in a virtual, globally distributed team.
- Translate business requirements to appropriate technical streams.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Service-Now usage and awareness, CMDB updates as applicable per the process.
- Manage and maintain OSS platforms used for network monitoring and service management.
- Support Fault Management, Performance Management, Configuration Management, and Inventory Management systems.
- Support L3 team with hands and eye co-ordinations.
- Understand TCP/IP, DNS, DHCP, NAT, VLAN, and Subnetting.
- Basic knowledge of LAN, WAN, Wi-Fi, and VPN technologies.
- Experience troubleshooting network connectivity issues.
- Understand switches, routers, firewalls, and load balancers.
- Familiarity with network monitoring and diagnostic tools such as: Ping, Traceroute, NSLookup.