Desktop EUC L1

Behavioral Skills Required

• Must have good customer-facing skills and be well presented.
• Demonstrates independent and proactive thinking.
• Builds effective relationships with both the CLIENT and End Client.
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.
• Fully vaccinated techs.

Technical Skills & Experience Required

• Must have experience using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, particularly those running iOS and Android operating systems.
• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components.
• Ability to replace defective parts.
• Working knowledge of Zebra printers and handheld scanners.
• Experience related to working in a distribution center is needed.

Desired Educational Requirements

• Completion of CompTIA certifications—e.g., A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.