Desktop Engineer - Only W2

About the role

The Desktop Engineer will support overall manufacturing and lab IT systems and devices. The role involves troubleshooting and managing various IT and mobility support needs.

Responsibilities

• Supporting and troubleshooting manufacturing, lab, and data center IT equipment including scanners, printers, tablets, PCs, and specialized test equipment.
• Advanced troubleshooting and problem-solving for AV devices such as projectors, microphones, speakers, amplifiers, cameras, and displays.
• Communicating with multiple teams (network, server) and/or OEMs on high-priority issues.
• Managing power shutdown maintenance activities for network devices and servers in the data center.
• Managing IT asset lifecycle including asset collection, storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Providing hands-on support for technology team on demand, including rack and stack support, printer management, and ensuring basic network connectivity.
• Installing and configuring hardware and software components to ensure usability by end-users.
• Coordinating with vendors for cable patching and print service continuity.
• Ensuring basic network connectivity (LAN), Wi-Fi access, Video Tandberg, Printer, and Voice are available at the site.
• Advanced troubleshooting and problem-solving for IT devices and mobility support.

Requirements

• Experience in supporting overall manufacturing/lab IT systems and IT devices.
• Familiarity with manufacturing, lab, and distribution center IT equipment including scanners, printers, rugged tablets, PCs, and specialized test equipment.
• Advanced troubleshooting/problem-solving capabilities for AV devices and IT devices.
• Good knowledge and experience in managing power shutdown maintenance activities.
• Basic troubleshooting/problem-solving capabilities for network devices (rack and stack).
• Knowledge/experience in GMP and GxP environments.
• Strong focus on quality and attention to detail.
• Advanced Microsoft skills (server support).

Qualifications

• W2 contract technician position.
• Flexible to work at either Cambridge, MA or Danvers, MA (5 days a week onsite).

Skills

• Advanced Troubleshooting/Problem Solving
• Advanced Troubleshooting/Problem Solving for Mobility Support
• Advanced Troubleshooting/Problem Solving for IT Devices
• Power Shut Down Maintenance Activities
• IT Asset Lifecycle Management
• Printer Management/Usage Monitoring
• Cable Patching Coordination
• Basic Troubleshooting/Problem Solving for Network Devices
• Installation and Configuration of Hardware and Software Components
• Hands-On Support for Technology Team
• Rack and Stack Support
• Physical Access to Vendors
• Communication Skills
• Knowledge of GMP and GxP
• Experience in Clean Room and Manufacturing Environments
• Quality Focus and Attention to Detail
• Advanced Microsoft Skills (Server Support)

Benefits

• Not specified

Pay

• Not specified

Schedule

• Not specified