Desktop Engineer

Position Summary

We are seeking an experienced Desktop Engineer to provide hands-on support for desktops, laptops, mobile computing devices, and related technology equipment. This role is responsible for hardware and software troubleshooting, end-user support, device deployment, and collaborating with internal IT teams to resolve technical issues. The position is primarily based in the Frankfort, KY area and may require occasional travel to regional office locations.

Key Responsibilities

• Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.
• Provide hardware and software troubleshooting and support for end-user devices and business applications.
• Aid with installation, maintenance, and support of technology equipment in mobile and field-based environments.
• Collaborate with third-party support providers when necessary to resolve workstation-related issues.
• Collaborate with Tier 1 and Tier 3 support teams to troubleshoot and escalate technical issues.
• Manage and document incidents, requests, and resolutions within the IT ticketing system.
• Deploy, configure, image, and maintain endpoint devices.
• Create and maintain technical documentation and knowledge base articles.
• Perform additional technical duties and support activities as assigned.

Preferred Skills & Qualifications

• Experience supporting Windows desktop operating systems and enterprise productivity applications.
• Strong hardware and software troubleshooting skills.
• Knowledge of desktop deployment, imaging, and endpoint configuration.
• Experience providing Tier 2 end-user support in a corporate or enterprise environment.
• Familiarity with directory services, endpoint management, patching, and device administration.
• Experience working with ticketing systems and service management processes.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to learn new technologies and retain technical knowledge.
• Professional and customer-focused approach to support.

Preferred Technical Experience

• Desktop and laptop support
• Windows 10 and Windows 11 administration
• Device imaging and deployment
• Technical support and help desk operations
• Printer support and troubleshooting
• Endpoint configuration and management
• Application installation and support
• Patch management
• Basic scripting experience
• Active Directory or similar identity management platforms
• Endpoint management solutions

Work Environment

• Standard business hours: 8:00 AM – 5:00 PM.
• Based in Frankfort, KY.
• Company-provided transportation is available for business travel.

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay And Benefits

• The pay range for this position is $22.00 - $28.00/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.